Enhancing employee engagement with design thinking
What does a great employee experience look like from end to end?
The customer experience is about the customer’s perception of everything that happens when he or she interacts with our service.
The bitter reality is that most organizations are just focused on customer experience, ignoring their employees who should be at the center of this. This creates a disengaged employee base within an organization.
Similar to the customer experience, the employee experience is the employee’s perception of everything that happens when he or she interacts with our company. Seeing the world through the eyes of our employees is a first prerequisite to improving or designing a great employee experience – and creating a higher level of employee engagement.
Done well, design thinking for employee experience will promote a virtuous cycle, generating higher levels of employee satisfaction, greater engagement, and higher productivity for the company. And generating a higher level of employee engagement is a critical aspect of agile leadership.
Key Takeaways: Designing a productive and meaningful employee experience through design thinking that is compelling, enjoyable, and simple.
– Design Thinking concepts and its applicability
– Using Empathy Map and Journey Map tools of Design Thinking
Presenting in RSG – HYD 2020 (https://confengine.com/regional-scrum-gathering-hyderabad-2020/proposal/13916/enhancing-employee-engagement-with-design-thinking)